Terms & Conditions

1 Introduction

Welcome to Semex Home Appliance Pvt Ltd ("Semex", "we", "us", "our"). These Terms and Conditions govern your use of our website, products, and services. By accessing our website or purchasing our products, you agree to be bound by these terms.

If you do not agree with any part of these terms, please do not use our website or purchase our products. We reserve the right to update these terms at any time without prior notice.

2 Definitions

• "Website" refers to the Semex official website (www.semex.in) and all its subdomains.
• "Products" refers to all home appliances, electronics, and accessories manufactured and sold by Semex.
• "Customer" or "User" refers to any individual or entity accessing the website or purchasing products.
• "Dealer" refers to any authorized distributor or reseller of Semex products.
• "Services" refers to all services provided by Semex including sales, support, and warranty services.

3 Use of Website

By using our website, you agree to:

• Use the website only for lawful purposes and in accordance with these terms.
• Not to engage in any activity that may disrupt or interfere with the website's functionality.
• Not to attempt to gain unauthorized access to any part of the website or its systems.
• Not to use the website to transmit any harmful or malicious content.
• Not to use any automated systems to access or scrape data from the website.

We reserve the right to terminate or restrict your access to the website at our sole discretion, without prior notice.

4 Product Orders

• Order Acceptance: All orders are subject to acceptance by Semex. We reserve the right to refuse or cancel any order for any reason.
• Order Confirmation: After placing an order, you will receive an order confirmation via email. This does not constitute acceptance of your order.
• Product Availability: All products are subject to availability. We reserve the right to discontinue any product at any time.
• Specifications: Product specifications, features, and images are for illustrative purposes and may vary from actual products.
• Dealer Orders: For dealer orders, additional terms may apply as per the dealer agreement.

5 Pricing & Payment

• Pricing: All prices are in Indian Rupees (INR) and are subject to change without prior notice.
• Taxes: Applicable GST and other taxes will be added to the order total as per government regulations.
• Payment Methods: We accept various payment methods including UPI, Net Banking, Credit/Debit Cards, and other digital payment options.
• Payment Security: All transactions are secured with industry-standard encryption and security protocols.
• Bulk Orders: For bulk or dealer orders, special pricing may be available. Please contact our sales team for details.

6 Shipping & Delivery

• Delivery Areas: We deliver across India through our Pan-India distribution network.
• Shipping Times: Estimated delivery times are provided at checkout and may vary based on location and product availability.
• Shipping Costs: Shipping costs are calculated at checkout based on location and order value.
• Risk of Loss: Once the product is shipped, the risk of loss transfers to the customer. We recommend tracking your shipment.
• Damaged Shipments: If you receive a damaged product, please contact us immediately with photographic evidence.

7 Warranty & Returns

• Warranty Period: Warranty periods vary by product. Please check the product page for specific warranty information.
• Warranty Coverage: Covers manufacturing defects, component failures, and performance issues under normal use.
• Not Covered: Physical damage, misuse, unauthorized repairs, water damage, and normal wear and tear.
• Returns: Returns are accepted within 7 days of delivery for unused products with original packaging.
• Exchange: Products can be exchanged for the same or equivalent model within 7 days of delivery.
• Warranty Claim: To claim warranty, contact our support team with proof of purchase and product details.

8 Intellectual Property

• Ownership: All content on our website, including text, images, logos, designs, and software, is the exclusive property of Semex Home Appliance Pvt Ltd.
• Trademarks: "Semex", the Semex logo, and all related names and designs are registered trademarks of Semex.
• Copyright: All content is protected by copyright laws. Unauthorized use, reproduction, or distribution is strictly prohibited.
• User Content: By submitting content to our website, you grant Semex a non-exclusive, perpetual, royalty-free license to use, modify, and distribute that content.

9 Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to our Privacy Policy.

• Information Collection: We collect personal information such as name, email, phone number, and address for order processing and communication.
• Data Protection: We implement industry-standard security measures to protect your data.
• Third-Party Sharing: We do not sell or share your personal information with third parties except as necessary for order fulfillment.
• Cookies: We use cookies to enhance your browsing experience. You can disable cookies in your browser settings.

For more details, please read our Privacy Policy.

10 Limitation of Liability

• We do not guarantee that our products will meet your specific requirements or expectations.
• We are not responsible for any damages caused by misuse, improper installation, or unauthorized modifications.
• Our total liability is limited to the purchase price of the product in question.
• We are not liable for any business losses, including loss of profits, revenue, or data.

11 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

By using our website and purchasing our products, you agree to submit to the jurisdiction of these courts.

12 Changes to Terms

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. The latest version will be posted on our website with the updated date.

• Continued use of our website after changes constitutes acceptance of the revised terms.
• We recommend reviewing these terms periodically to stay informed of any changes.
• Material changes will be communicated via email or prominent notice on our website.

13 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us: